Throughout your plan-shopping experience, a persistent AI chat is available in the lower-left corner of the screen to help — it's always visible, not something you need to click an icon to open.
The chat introduces itself first ("I'm here to help you find the right medical plan! I can answer questions about your options, explain how plans compare, walk through costs, or clarify anything about coverage.") and stays aware of what you're currently looking at — for example, if you're viewing a specific plan's details, it names that plan and you can ask a question about it directly, getting an answer based on what's on your screen.
If you're not sure what to ask, a "Things I can help you with" section offers quick-prompt suggestions, alongside an "Ask me anything about the plans" free-text box for anything else. This panel persists across the Top Matches, All Plans, comparison, and Saved Plans views alike.
A disclaimer is shown near the chat: “Zorro's AI is for informational use only, not professional financial or medical advice. Information may be inaccurate.”