At Zorro, we've made it easier for you to track your enrollment progress and understand exactly what actions you need to take. Our new unified communications system ensures you always know your current status and next steps in the enrollment process.
How It Works
When you log into your Zorro dashboard, you'll now see clear, personalized messages that guide you through your enrollment journey. These messages are tailored to your specific situation and update automatically as you progress.
What You'll See
Action Required Messages
If there's something you need to do to move forward with your enrollment, you'll see an "Action Required" alert. These appear for important tasks like:
Agent of Record (AOR) Changes: When you need to update your insurance agent information
Self-Enrollment: When you need to complete your own enrollment steps
Payment Setup: When payment information is needed to activate your coverage
Special Requirements: When your chosen plan requires additional documentation or steps
Next Steps Guidance
Below any action items, you'll find "Next Steps" that explain:
What happens after you complete the required action
Expected timeline for processing
Any additional information you should know
Where to Find Your Status
Currently Available
Your enrollment status and any required actions are displayed prominently at the top of your Employee Dashboard (homepage) as soon as you log in.
Need Help?
If you have questions about your specific enrollment status or required actions, please contact the Zorro support team. We're here to help you navigate your enrollment smoothly.