Your enrollment experience can differ depending on your state and insurance carrier. While Zorro strives to make the process as consistent as possible, carriers may have variations in how they handle initial premium payments and the setup of recurring payments.
Confirming your payment status:
While Zorro Pay simplifies your payment process, you should always confirm that your initial premium payment was successful. You can see the status of your initial premium in your Zorro account. To confirm your payment or set up these features:
Create a carrier account: Create an online account with your insurance carrier. You'll typically find the "Create Account" option on their homepage.
Contact your carrier: Call your insurance carrier's customer service to verify whether your initial payment was processed and to confirm if autopay is active.
Regardless of whether you believe your initial premium was paid or autopay was set up during enrollment, it's best to take these steps to ensure a smooth start to your coverage and avoid any potential issues.
Remember, with ICHRA, you are responsible for managing your health plan, including premium payments. While Zorro provides support through Zorro Pay and the Enrollment Team, it's essential to be proactive and confirm these details with your carrier directly.